When a domain is in redemption it means that it is in the last phase of being held for you in your name.
The process for a domain when it expires is as follows:
From the minute the domain expires through day 15 you will be able to reclaim the domain with no issue and at its standard renewal price. However, after that time, your domain is at risk of being lost and sold to a different party.
From Day 15-40 your domain may be listed with a domain auction service, and it would fall out of our hands to rectify.
From day 41-60 your domain may be transferred back to the Registry, which is not us and is our reseller sponsor Tucows, however, we must facilitate a redemption from there. Pricing on this may vary depending on the TDL. Canada does not have a redemption fee, whereas .com/.net/.org can actually cost $199. Please note Domains are not required to go to redemption and domains that have a value may be set to auction rather than being released to be redeemed.
The purpose of this process and redemption at large is to allow domain owners every opportunity to reclaim their domain prior to it getting deleted some time between day 70 and day 90, at which time the domain is returned to the open market to be claimed by anyone.
ACTWD solves many redemption issues for Tucows, and your account may be assigned here for resolution because your previous registrar was either non-responsive or at times out of business. We ask for you to understand that we are working to help you resolve issues with other companies, and none of the issues were caused directly by ACTWD or Tucows.
Last updated Mar 31, 2022
Applies to: Domain